Academic Resources

Syllabi

Marrijjen Janssen, University of Delft, Netherlands (2008).  COURSE :  Design of Innovative ICT Infrastructures and Services

Stuart Galup, Florida Atlantic University (2008).  COURSE :  Enterprise Information Technology Service Management

Alex Hernandez/Sue Conger, University of Dallas (2008).  COURSE:  Foundations of Service Management

Alex Hernandez/Sue Conger, University of Dallas (2008).  COURSE :  Advanced Service Delivery

Paul Kontogiorgis, IBM University Inititative (2007).  COURSE :  Foundations of IT Services I and II

Carol Pollard, Applachian State University (2008).  COURSE :  CIS 3545

Teaching Cases

Coming soon.   

Teaching Materials

Theo Thiadens, Fontys University of Applied Sciences Eindhoven, The Netherlands   Course Materials